IT Support

What do I do with my Chromebook over summer break?

Grades TK through 11 will keep their Chromebooks at home throughout the summer. Seniors turn in theirs as a prerequisite before graduating. Chromebooks are to return with the student fully charged and operational for the first day of school.

  • Remember that Emmanuel’s “Computer & Internet Acceptable Use Policy” found in the Student Handbook is to be followed regardless of where the device is located.

  • Students and families are responsible for the general care of the Chromebook they have been issued by the school. 

  • Students should never leave their Chromebooks unattended unless properly secured.

  • All Chromebooks are the tagged property of Emmanuel Christian Academy and as such may be inspected upon request. 

WHAT ARE THE STEPS FOR SUPPORT IF I HAVE A PROBLEM WITH MY CHROMEBOOK AT HOME?

  1. Send a message to itsupport@ecaoh.com. Enter brief description on the issue and contact information. You receive a repsonse within 24-48 hours, Monday to Friday during normal school hours.

WHAT IF I ACCIDENTALLY BREAK OR DESTROY MY CHROMEBOOK?

  • Accidental breakage or destruction of a Chromebook will be covered one-time. All subsequent losses will be the student’s responsibility to pay for the repair or replacement. Only one charger will be provided…subsquent chargers are the family’s responsibility.

WHAT IF I LOSE MY PASSWORD OR WANT TO RESET IT?

  • TK-4th - Check with your homeroom teacher.

  • 5th-12th - Students have the ability to reset their own password through their Gmail account (click the picture icon). 

  • Students who forget their password can click the “Forgot Password” link when logging into the Chromebook and follow the instructions.

WHAT IF I NEED TO SET UP A PRINTER?

  1. Make sure your printer is connected to your home network via WIFI or Ethernet cable.

  2. At the bottom right, select the time.

  3. Select Settings.

  4. At the bottom, select Advanced.

  5. Under "Printing," select Printers.

  6. Under "Available printers to save," next to your printer, select Save.

  7. Check that your printer appears at the top, under "Saved printers."

WHAT IF I NEED TO CONTACT EMMANUEL’S IT SUPPORT ENGINEER FOR SOMETHING UNRELATED TO CHROMEBOOKS?

For a full statement of chromebook and IT policies, see the student handbooks.

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Emmanuel Christian Academy
2177 Emmanuel Way | Springfield, OH 45502
Tel: (937) 390-3777
Email: info@ecaoh.com

Non Discrimination Policy: The Emmanuel Christian Academy recruits and admits students of any race, color, or ethnic origin to all the rights, privileges, programs and activities. In addition, the school does not discriminate on the basis of race, color or ethnic origin in administration or its educational policies, scholarships / loans / fees /waivers / educational program and athletic / extracurricular activities. In addition, the school is not intended to be an alternative to court or administrative agency ordered, or public school district initiated, desegregation.

Emmanuel Christian Academy does not discriminate on the basis of race, color or ethnic origin in the hiring of its certified or non-certified personnel.